Outage in Healthwise
Healthwise by Ignite - Performance Issues
Resolved MinorIncident Report
Summary AI Generated
Healthwise experienced performance issues affecting multiple hosted solutions including Coach, Communicate, Content as a Service, Content Browser, Custom Content Manager, EMR Modules, HW Content Services, and Knowledgebase. Network administrators and engineers worked to resolve the problem during the 19-minute outage. The issue was fully resolved and all solutions returned to normal performance.
Healthwise-hosted solutions are experiencing performance issues. Impacted solutions are:
- Coach
- Communicate
- Content as a Service (CaaS)
- Content Browser
- Custom Content Manager (CMM)
- EMR Modules
- HW Content Services
- Knowledgebase
Our Network Administrators and Engineers are working to fix the problem. We will post updates as we learn more.
Components affected
Healthwise EMR Module Healthwise Communicate Healthwise Hosted Knowledgebase Healthwise Content Browser Healthwise Custom Content Manager Healthwise CoachTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/04/2026 03:53PM
The issue has been resolved and the solution is performing as normal. We appreciate your patience and, again, apologize for any inconvenience.
INVESTIGATING
about 1 month ago - at 03/04/2026 03:35PM
Healthwise-hosted solutions are experiencing performance issues. Impacted solutions are:
- Coach
- Communicate
- Content as a Service (CaaS)
- Content Browser
- Custom Content Manager (CMM)
- EMR Modules
- HW Content Services
- Knowledgebase
Our Network Administrators and Engineers are working to fix the problem. We will post updates as we learn more.
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