Outage in Healthwise
CHL & VHL performance issue reported
Resolved MajorIncident Report
Summary AI Generated
The WebMD Ignite Consumer Health Library (CHL) and Veterans Health Library (VHL) experienced a complete outage lasting approximately 2.4 hours on September 2, 2026. Both services were fully unavailable while network administrators and engineers worked to identify and address the root cause. The issue was resolved at 3:18 PM MDT, restoring normal performance to both platforms.
WebMD Ignite Consumer Health Library and Veterans Health Library are experiencing an outage. Our Network Administrators and Engineers are quickly working to fix the problem. We will post updates as we learn more. We apologize for any inconvenience.
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Latest Updates ( sorted recent to last )
RESOLVED
about 9 hours ago - at 09/02/2026 09:18PM
The issue causing the outages has been resolved and Consumer Health Library and Veterans Health Library are both performing as normal. We appreciate your patience and sincerely apologize for any inconvenience.
INVESTIGATING
about 11 hours ago - at 09/02/2026 07:00PM
WebMD Ignite Consumer Health Library and Veterans Health Library are experiencing an outage. Our Network Administrators and Engineers are quickly working to fix the problem. We will post updates as we learn more. We apologize for any inconvenience.
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