Outage in Healthwise

Cloudflare outage - 11/18/2025

Resolved Minor

November 18, 2025 - Started 2 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are aware of degraded performance due to a Cloudflare outage impacting several WebMD Ignite systems. We are investigating and will post updates when available. We apologize for the inconvenience!

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Latest Updates ( sorted recent to last )

RESOLVED 2 months ago - at 11/18/2025 05:28PM

The global Cloudflare outage has been resolved and all Ignite products have returned to normal operation. Thank you for your patience!

IDENTIFIED 2 months ago - at 11/18/2025 05:12PM

Digital Experience Engine (DXE) and HealthHub sites using content apps or Ignite APIs may still be experiencing degraded performance due to the Cloudflare global network outage. More updates to come.

IDENTIFIED 2 months ago - at 11/18/2025 03:38PM

Ignite Education services (Consumer Health Library, HealthClips Online, Ignite Education APIs) have returned to normal operation. Digital Experience Engine (DXE) has some lingering degraded performance with Content Apps caused by the continued Cloudflare outage. More updates to come.

IDENTIFIED 2 months ago - at 11/18/2025 03:04PM

We are now aware that Digital Experience Engine (DXE) is also affected by the Cloudflare outage. We are continuing to monitor the situation. Thank you for your patience!

IDENTIFIED 2 months ago - at 11/18/2025 02:29PM

Ignite on FHIR is operational. We are monitoring the remaining solutions and will post further updates when available. Thank you for your patience!

IDENTIFIED 2 months ago - at 11/18/2025 01:56PM

We are continuing to work on a fix for this issue.

IDENTIFIED 2 months ago - at 11/18/2025 01:52PM

We are aware of degraded performance due to a Cloudflare outage impacting several WebMD Ignite systems. We are investigating and will post updates when available. We apologize for the inconvenience!

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