Outage in Heap
User property data delayed in Heap app (US customers only)
Resolved MinorIncident Report
User property data ingestion was delayed beginning around 10am Pacific Time. Normal ingestion has since resumed and latency is recovering. We will post an update within the hour.
Components affected
Heap Data Collection
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Latest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 07/16/2025 11:00PM
Latency has recovered to normal levels.
MONITORING
3 months ago - at 07/16/2025 09:43PM
Latency continues to recover and we are monitoring.
MONITORING
3 months ago - at 07/16/2025 08:37PM
User property data ingestion was delayed beginning around 10am Pacific Time. Normal ingestion has since resumed and latency is recovering. We will post an update within the hour.
Latest Heap outages
Heap Connect Sync Delays - 5 days ago
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Heap Connect Syncs: Possibility Of Stale Data (US) - about 2 months ago
Latency in integration events impacting PA customers - about 2 months ago
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