Outage in Heap
User property data delayed in Heap app (US customers only)
Resolved Minor
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Outage Details
User property data ingestion was delayed beginning around 10am Pacific Time. Normal ingestion has since resumed and latency is recovering. We will post an update within the hour.
Components affected
Heap Data CollectionLatest Updates ( sorted recent to last )
RESOLVED
16 days ago - at 07/16/2025 11:00PM
Latency has recovered to normal levels.
MONITORING
16 days ago - at 07/16/2025 09:43PM
Latency continues to recover and we are monitoring.
MONITORING
16 days ago - at 07/16/2025 08:37PM
User property data ingestion was delayed beginning around 10am Pacific Time. Normal ingestion has since resumed and latency is recovering. We will post an update within the hour.
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