Outage in Heap
User property data delayed in Heap app (US customers only)
Resolved MinorIncident Report
User property data ingestion was delayed beginning around 10am Pacific Time. Normal ingestion has since resumed and latency is recovering. We will post an update within the hour.
Components affected
Heap Data CollectionTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 07/16/2025 11:00PM
Latency has recovered to normal levels.
MONITORING
10 months ago - at 07/16/2025 09:43PM
Latency continues to recover and we are monitoring.
MONITORING
10 months ago - at 07/16/2025 08:37PM
User property data ingestion was delayed beginning around 10am Pacific Time. Normal ingestion has since resumed and latency is recovering. We will post an update within the hour.
Latest Heap outages
Temporary Data Latency - Investigating - 26 days ago
Heap Connect Syncs: Possibility Of Stale Data (EU Only) - 28 days ago
Customers having to re-login in to Heap - about 1 month ago
We are currently experiencing delays in 3rd party integrations events being available in the app - about 1 month ago
Some customers may be experiencing errors when running queries - about 1 month ago
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