Outage in Hearsay Systems

Spinning Wheel When Creating Content

Resolved Major
July 11, 2024 - Started 6 months ago - Lasted about 5 hours
Official incident page

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Outage Details

Hearsay is currently experiencing an incident where users may view a spinning wheel when creating content within the Hearsay platform. This is currently preventing users from viewing the Content Library. We are treating this as our top priority and will provide an update on this incident shortly.
Components affected
Hearsay Systems Social
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 07/11/2024 07:29PM

We are now marking this incident as resolved. After we complete a full investigation with our Engineering Team, we will publish a post-mortem. Again, thank you for your patience.

MONITORING 6 months ago - at 07/11/2024 06:38PM

Hearsay's engineers were able to resolve the incident regarding the Content Library. Posts should now be visible in the Content Library, and reports can be downloaded successfully. We will continue to monitor the situation, and we truly apologize for this disruption. We will publish a post-mortem after we complete a full investigation. Thank you so much for your patience and understanding.

INVESTIGATING 6 months ago - at 07/11/2024 05:29PM

Our engineering team continues to investigate the Content Library incident thoroughly to find a permanent solution. Some users may also experience issues with the download button missing from reports or errors downloading a report.
Rest assured, this remains a priority for our team, and we will provide you with an update shortly. We apologize for any inconvenience this has caused and appreciate your patience and understanding.

INVESTIGATING 6 months ago - at 07/11/2024 03:57PM

Hearsay's engineers are still investigating this incident regarding the content library and are committed to resolving it as quickly as possible. As our investigation continues, another update will be published later. We greatly appreciate your patience as we navigate this matter.

INVESTIGATING 6 months ago - at 07/11/2024 03:16PM

We are continuing our investigation of this matter as this remains our most urgent priority. Hearsay's engineers are diligently working to resolve this as quickly as possible. We apologize for any disruption this may have caused and will provide another update shortly.

INVESTIGATING 6 months ago - at 07/11/2024 02:40PM

Hearsay is currently experiencing an incident where users may view a spinning wheel when creating content within the Hearsay platform. This is currently preventing users from viewing the Content Library. We are treating this as our top priority and will provide an update on this incident shortly.

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