Outage in Heidi Health
Note generation outage
Resolved MinorIncident Report
We are currently investigating an issue with model providers, resulting in failed generation of notes and documents. This should not affect recording / transcription functionality and note regeneration will be needed once resolved.
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 02/06/2025 01:42AM
This incident has been resolved and full generation services are available. Note and Document regeneration may be required for sessions affected during this time.
MONITORING
over 1 year ago - at 02/06/2025 01:30AM
A fix has been implemented and we are monitoring results. Note and Document generation should now be available.
INVESTIGATING
over 1 year ago - at 02/06/2025 01:12AM
We are continuing to investigate this issue.
INVESTIGATING
over 1 year ago - at 02/06/2025 01:11AM
We are currently investigating an issue with model providers, resulting in failed generation of notes and documents. This should not affect recording / transcription functionality and note regeneration will be needed once resolved.
Latest Heidi Health outages
Processing Delays - about 1 year ago
Transcription Service Disruption - about 1 year ago
Transcription Processing Delays - over 1 year ago
Slow model performance - over 1 year ago
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