Outage in Heidi Health

Slow model performance

Resolved Minor

December 12, 2024 - Started about 1 year ago - Lasted about 19 hours
Official incident page

Incident Report

Our model provider is being slow, but user's data will not be impacted and the note will be generated just with a reduced speed

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Latest Updates ( sorted recent to last )

RESOLVED about 1 year ago - at 12/12/2024 10:42PM

This incident has been resolved.

INVESTIGATING about 1 year ago - at 12/12/2024 03:25AM

Our model provider is being slow, but user's data will not be impacted and the note will be generated just with a reduced speed

Latest Heidi Health outages

Processing Delays - 11 months ago

Transcription Service Disruption - 11 months ago

Note generation outage - about 1 year ago

Transcription Processing Delays - about 1 year ago

Heidi users in Canada experienced slowness in site responding & note generation. - about 1 year ago

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