Outage in Helium

FreedomFI AGW Unable to Onboard as IoT

Resolved Minor
June 23, 2025 - Started 4 months ago - Lasted about 2 months
Official incident page

Incident Report

We are currently investigating an issue preventing FreedomFi AGWs from being onboarded as IoT Hotspots. We are assessing the impact and determining next steps, including restoring onboarding capabilities. Current Status: * FreedomFi AGW onboarding temporarily unavailable. * Root cause identified Further updates will be shared as the situation develops. Please reach out to support if you are affected.
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/13/2025 07:27PM

This issue has been resolved

MONITORING 4 months ago - at 06/23/2025 05:02PM

We are currently investigating an issue preventing FreedomFi AGWs from being onboarded as IoT Hotspots. We are assessing the impact and determining next steps, including restoring onboarding capabilities.

Current Status:
* FreedomFi AGW onboarding temporarily unavailable.
* Root cause identified

Further updates will be shared as the situation develops. Please reach out to support if you are affected.

Latest Helium outages

Helium Mobile Builder Dashboard Outage - 18 days ago
Helium Wallet Native Swap Outage - about 1 month ago
Mobile Onboarding Failures - 2 months ago
HMH - Speed Test Failures - 2 months ago
Investigating: Error 522 - 2 months ago

The Status Page Aggregator Built for IT Teams

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook