Outage in Helium
Carrier Traffic Degradation
Minor
November 15, 2025 - Started 6 days ago
Official incident page
Official incident page
Incident Report
We’re seeing reduced traffic from one carrier starting yesterday. Other carriers are unaffected. We are collaborating with the carrier to understand the behavior. We’ll update once we have more details.
Latest Updates ( sorted recent to last )
IDENTIFIED
5 days ago - at 11/15/2025 05:54PM
The issue appears to stem from a recent software update on the carrier's side and we’re actively collaborating on a fix with our partner. Traffic from other carriers remains unaffected.
We’ll share more updates as progress continues but we're not expecting any updates until Monday at the earliest.
INVESTIGATING
6 days ago - at 11/15/2025 12:57AM
We’re seeing reduced traffic from one carrier starting yesterday. Other carriers are unaffected. We are collaborating with the carrier to understand the behavior. We’ll update once we have more details.
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