IsDown continuously monitors the Helium status page and multiple sources to provide up-to-date information. Check back with us for the latest Helium uptime status.
Outage Details
We are currently investigating reports of Error 522 (Connection Timeout) affecting some users during onboarding and hotspot updates.
Impact: users may see a timeout or error message when attempting to complete payments or update antenna information.
Scope: Issue appears intermittent and does not affect all devices.
Current Status: Our engineering team has identified this as potentially related to recent application updates. A fix is being tested.
We’ll provide updates here as we learn more. Thank you for your patience.
Latest Updates ( sorted recent to last )
RESOLVED
24 days ago - at 08/22/2025 06:28PM
Resolved: Error 522 (Connection Timeout)
We’ll continue monitoring to ensure stability. Thank you for your patience while we worked to resolve this.
INVESTIGATING
24 days ago - at 08/22/2025 05:23PM
We are currently investigating reports of Error 522 (Connection Timeout) affecting some users during onboarding and hotspot updates.
Impact: users may see a timeout or error message when attempting to complete payments or update antenna information.
Scope: Issue appears intermittent and does not affect all devices.
Current Status: Our engineering team has identified this as potentially related to recent application updates. A fix is being tested.
We’ll provide updates here as we learn more. Thank you for your patience.
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