Compare the status, incidents stats and history between Helium and Luno
Every service has different practices when updating its status page, so compare these stats with a grain of salt. E.g., one service can be more aggressive when updating its status page than other so that they will have more incidents, but it doesn't mean it is worse than the other.
We are currently investigating an issue preventing FreedomFi AGWs from being onboarded as IoT Hotspots. We are assessing the impact and determining next steps, including restoring onboarding capabi...
The core developers are investigating an outage in Hotspot rewards claiming in the Helium Wallet app. This appears to be due to a downstream dependency on an infrastructure provider that helps inde...
Due to Solana network congestion, transactions may fail or be delayed. For example, Hotspot reward claims may take several minutes to complete. Keep the wallet app open after hitting claim button o...
We are currently investigating an issue affecting the bundle purchases. Some users may encounter an error message when attempting to initiate a transaction using bundles. Our team is working on t...
We have identified an issue that may prevent customers from verifying their BVN number, even after they've received the verification email. Our team is actively working with our third-party provide...
Our team is investigating errors when trying to use the exchange. We're continuing to investigate this as an urgent priority.
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