Compare the status, incidents stats and history between Helium and Luno
Every service has different practices when updating its status page, so compare these stats with a grain of salt. E.g., one service can be more aggressive when updating its status page than other so that they will have more incidents, but it doesn't mean it is worse than the other.
We are currently investigating an issue preventing FreedomFi AGWs from being onboarded as IoT Hotspots. We are assessing the impact and determining next steps, including restoring onboarding capabi...
The core developers are investigating an outage in Hotspot rewards claiming in the Helium Wallet app. This appears to be due to a downstream dependency on an infrastructure provider that helps inde...
Due to Solana network congestion, transactions may fail or be delayed. For example, Hotspot reward claims may take several minutes to complete. Keep the wallet app open after hitting claim button o...
We have identified an issue that may cause some customers to experience delayed SMS delivery in Nigeria. Unfortunately, this issue is at a network level, but we are working with our 3rd party prov...
The 27th of June 2025, Friday, is a public holiday in Malaysia, during which banks do not process payments. This means any withdrawals from Luno that we send to the banks won’t be processed by them...
We have identified an issue currently causing delays with deposits. Unfortunately, this issue is on our payment providers' side; we are working with them to try and solve this as quickly as possib...
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