Outage in HelloID

Phase-out of task data sources

Resolved Minor
January 14, 2025 - Started 12 months ago - Lasted 21 days
Official incident page

Incident Report

The phase-out of task data sources will be rolled out in stages following the 2025.01 release. Each tenant will receive one HelloID incident notification specifying which resources have been updated to indicate that the migration has been completed. Once all tenants have been migrated, this status message will be closed. The new PowerShell data sources will run on the local Service Automation Agent. Please ensure that it is active and has the appropriate permissions. For testing purposes, you may execute some migrated resources and verify the output to ensure it meets the expected results.

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 02/04/2025 01:13PM

All migrations have been executed.

MONITORING 12 months ago - at 01/14/2025 11:12AM

The phase-out of task data sources will be rolled out in stages following the 2025.01 release. Each tenant will receive one HelloID incident notification specifying which resources have been updated to indicate that the migration has been completed. Once all tenants have been migrated, this status message will be closed.
The new PowerShell data sources will run on the local Service Automation Agent. Please ensure that it is active and has the appropriate permissions. For testing purposes, you may execute some migrated resources and verify the output to ensure it meets the expected results.

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