Outage in Help Scout

Docs Connection Errors

Resolved Major
March 31, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

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Outage Details

We’ve been alerted to a problem with Help Scout Docs - we’re investigating and will update once more information is available.
Components affected
Help Scout Docs Sites
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 03/31/2024 10:45AM

Docs connection issues have now been resolved - please reach out to Help Scout support if you are experiencing any further issues.

MONITORING over 1 year ago - at 03/31/2024 10:23AM

We have identified the cause of the connection issue and have launched a fix. We are monitoring to ensure stability.

INVESTIGATING over 1 year ago - at 03/31/2024 09:56AM

We’ve been alerted to a problem with Help Scout Docs - we’re investigating and will update once more information is available.

Latest Help Scout outages

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Web App Connection Timeouts - about 2 months ago

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