Outage in Help Scout

Docs Connection Errors

Resolved Major
April 03, 2024 - Started 11 months ago - Lasted 23 minutes
Official incident page

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Outage Details

We’ve been alerted to a problem with Help Scout Docs - we’re investigating.
Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 04/03/2024 01:47PM

Docs connection issues have now been resolved - please reach out to Help Scout Support if you are experiencing any further issues.

MONITORING 11 months ago - at 04/03/2024 01:29PM

We have identified the cause of the connection issue and have launched a fix. We are monitoring to ensure stability.

INVESTIGATING 11 months ago - at 04/03/2024 01:24PM

We’ve been alerted to a problem with Help Scout Docs - we’re investigating.

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