Outage in Help Scout

Docs Connection Errors

Resolved Major

April 03, 2024 - Started over 1 year ago - Lasted 23 minutes
Official incident page

Incident Report

We’ve been alerted to a problem with Help Scout Docs - we’re investigating.

Components affected

Help Scout Docs Sites Help Scout Docs API

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 04/03/2024 01:47PM

Docs connection issues have now been resolved - please reach out to Help Scout Support if you are experiencing any further issues.

MONITORING over 1 year ago - at 04/03/2024 01:29PM

We have identified the cause of the connection issue and have launched a fix. We are monitoring to ensure stability.

INVESTIGATING over 1 year ago - at 04/03/2024 01:24PM

We’ve been alerted to a problem with Help Scout Docs - we’re investigating.

Latest Help Scout outages

Temporary Outage and Slow Loading across Help Scout - 11 days ago

Connections Issues - about 1 month ago

Web App Performance Issues - about 2 months ago

Degraded Performance & Slow Loading Issues - 2 months ago

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