Outage in Help Scout

AI Features: Our AI service provider is experiencing issues

Resolved Minor
March 25, 2025 - Started 8 days ago - Lasted 44 minutes
Official incident page

Need to monitor Help Scout outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Help Scout, and never miss an outage again.
Start Free Trial

Outage Details

Our AI Service provider is experiencing issues resulting in our AI features not functioning. We'll share updates as soon as possible.
Components affected
Help Scout Web App
Latest Updates ( sorted recent to last )
RESOLVED 8 days ago - at 03/25/2025 07:35PM

We've been able to restore functionality to our AI Services, if you have questions please reach out to our support team via help@helpscout.com

Thank you!

MONITORING 8 days ago - at 03/25/2025 07:11PM

We've made some changes on our end to restore functionality within Help Scout. We'll continue to monitor, and will update once things are resolved.

MONITORING 8 days ago - at 03/25/2025 06:54PM

Our AI Service provider is experiencing issues resulting in our AI features not functioning. We'll share updates as soon as possible.

Latest Help Scout outages

Android App Issues - 15 days ago
Slow Page Loads - 16 days ago
Inbox Views Not Updating - about 1 month ago
Connections Issues - about 2 months ago
AI Service Issues - about 2 months ago

Be the first to know when Help Scout and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3907 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook