Outage in Help Scout

Connections & Slow Loading Issues

Resolved Minor
April 15, 2025 - Started 7 days ago - Lasted 33 minutes
Official incident page

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Outage Details

We're looking in to reports of slow page loads across the app. We'll update here when we have more information.
Components affected
Help Scout Web App
Latest Updates ( sorted recent to last )
RESOLVED 7 days ago - at 04/15/2025 02:04PM

Our team have found the cause for the slowdown issues you may have encountered in the last 30 minutes, which have now been resolved. Performance is back to normal across the board. Thank you for your patience while we worked to get this one fixed!

INVESTIGATING 7 days ago - at 04/15/2025 01:31PM

We're looking in to reports of slow page loads across the app. We'll update here when we have more information.

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