Outage in Help Scout

AI Drafts Issues

Resolved Major

April 25, 2025 - Started 12 months ago - Lasted about 2 hours
Official incident page

Incident Report

AI Drafts is currently unavailable. You may notice that attempting to generate a Draft does not work. We are investigating and will update you again as soon as we have more to share. Thanks for your patience while we look into this!

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 04/25/2025 08:34PM

The issue with generating AI Drafts has been identified & resolved. You should now be able to generate new AI Drafts as normal. Thank you again for your patience while our team worked on this one!

INVESTIGATING 12 months ago - at 04/25/2025 08:08PM

Just a quick update to say we are still working on this one! We appreciate your patience while we continue to investigate, and we will post here again as soon as we have more news to share.

INVESTIGATING 12 months ago - at 04/25/2025 07:26PM

We're still looking into this one. AI Drafts is still not working, but our engineers are on the case. Thanks for bearing with us!

INVESTIGATING 12 months ago - at 04/25/2025 06:53PM

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