Outage in Helpjuice

Search API Outage

Resolved Major
January 03, 2025 - Started 4 months ago - Lasted 3 days
Official incident page

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Outage Details

We are encountering a major issue that impact all search API calls, we are actively investigating the issue and will provide updates as soon as we have more information.
Components affected
Helpjuice Search
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 01/06/2025 02:20PM

This incident has been resolved.

MONITORING 4 months ago - at 01/03/2025 10:20PM

We've implemented a fix for the recent search issues and are monitoring.
We're working with our provider to understand the root cause and prevent it from happening again.

INVESTIGATING 4 months ago - at 01/03/2025 08:47PM

We are encountering a major issue that impact all search API calls, we are actively investigating the issue and will provide updates as soon as we have more information.

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