Is Helpjuice Down?
Helpjuice status updated
What is Helpjuice status right now?
Helpjuice is working normally
IsDown last checked Helpjuice status on at . We've received 0 user reports in the past 24 hours.
Monitoring since Feb 2023
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25 incidents caught
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6 components tracked in real-time
Helpjuice service health over the last 24 hours
This chart shows the number of user-reported issues for Helpjuice service health over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem.
Helpjuice Outage Map
See where users report Helpjuice is down. The map shows recent Helpjuice outages from around the world.
Helpjuice Outage Map
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Monitor Helpjuice status and outages
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
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- Show real-time status on private or public status page
- Keep your team informed
Helpjuice Downtime Health — Last 90 Days
In the last 90 days, Helpjuice had 1 incident with a median duration of 1 hour 22 minutes.
1
Incidents
0
Major Outages
1
Minor Incidents
1
hour
Median Resolution
Latest Helpjuice outages detected by IsDown
Check Helpjuice status history below. IsDown detects when Helpjuice is down, tracking both official outages and user-reported issues.
| Title | Started At | Duration |
|---|---|---|
|
We are currently investigating this issue.
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Jan 06, 2026 at 04:27 PM UTC
|
about 1 hour |
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We are currently investigating this issue.
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Oct 08, 2025 at 01:42 PM UTC
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about 1 hour |
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We are encountering a major issue that impact all search API calls, we are actively investigating...
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Jan 03, 2025 at 08:47 PM UTC
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3 days |
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We are currently investigating this issue.
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Sep 19, 2024 at 07:36 PM UTC
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about 4 hours |
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We are currently investigating an issue with some Knowledge Bases experiencing issues with DNS co...
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Jul 25, 2024 at 07:08 AM UTC
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about 2 hours |
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The issue has been identified and a fix is being implemented.
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May 13, 2023 at 11:11 AM UTC
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23 minutes |
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We are improving our back-end infrastructure, we'll let you know once everything is done.
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May 13, 2023 at 10:00 AM UTC
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about 2 hours |
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We are investigating what's happening, and estimate a fix within the next 5-6 minutes.
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Oct 11, 2022 at 12:53 PM UTC
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6 months |
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Our Hosting Infrastructure provider, Heroku.com had a hardware failure on one of our follower dat...
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Sep 20, 2022 at 02:44 PM UTC
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Ongoing |
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Our Hosting Infrastructure provider, Heroku.com had a hardware failure on one of our follower dat...
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Sep 19, 2022 at 08:00 PM UTC
|
Ongoing |
Get alerts when Helpjuice is down
- Monitor all your external dependencies in one place
- Get instant alerts when outages are detected
- Be the first to know if service is down
- Show real-time status on private or public status page
- Keep your team informed
Helpjuice Components Status
Check if any Helpjuice component is down. View the current status of 6 services and regions.
| Component | Status |
|---|---|
| Helpjuice API | OK |
| Helpjuice.com Admin | OK |
| Helpjuice Database | OK |
| Helpjuice Knowledge Bases | OK |
| Helpjuice Search | OK |
| Web Host | OK |
About Helpjuice Status and Outage Monitoring
IsDown has monitored Helpjuice continuously since February 2023, tracking this Knowledge Management for 3 years. Over that time, we've documented 25 outages and incidents, averaging 0.7 per month. When Helpjuice goes down, incidents typically resolve within 81 minutes based on historical data.
We monitor Helpjuice's official status page across 6 components. IsDown interprets Helpjuice statuses (operational, degraded performance, partial outage, and major outage) to deliver precise health metrics and filter alerts by the components you actually use.
To check if Helpjuice is down, IsDown combines official status data with user reports for early detection. Vendors often delay acknowledging problems, so user reports help us alert you before the official announcement.
Engineering and operations teams rely on IsDown to track Helpjuice status and receive verified outage alerts through Slack, Teams, PagerDuty, or 20+ other integrations.
How IsDown Monitors Helpjuice
IsDown checks Helpjuice's status page every few minutes, across all 6 components. We combine official status data with user reports to detect when Helpjuice is down, often before the vendor announces it.
When Helpjuice status changes, IsDown sends alerts to your preferred channels. Filter by severity to skip noise and focus on outages that affect your business.
What you get when monitoring Helpjuice with IsDown
Track Helpjuice incidents and downtimes by severity
IsDown checks Helpjuice official status page for major/minor outages or downtimes. A major outage is when Helpjuice experiences a critical issue that severely affects one or more services/regions. A minor incident is when Helpjuice experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Helpjuice outage, we send you an alert and update your dashboard and status page.
Get alerted as soon as users report problems with Helpjuice
Helpjuice and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.
All the details of Helpjuice outages and downtimes
IsDown collects all information from the outages published in Helpjuice status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
Prepare for upcoming Helpjuice maintenance events
Helpjuice publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.
Only get alerted on the Helpjuice outages that impact your business
IsDown monitors Helpjuice and all their 6 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
Simple & Powerful
How IsDown Works
Get started in minutes. Monitor all your critical services from one place.
Step 01
We monitor official status pages
IsDown checks the status of over 5,850+ services every few minutes. We aggregate official status information and normalize it, plus collect crowdsourced reports for early outage detection.
Step 02
You get notified instantly
When we detect an incident or status change, you receive an alert immediately. Customize notifications by service, component, or severity to avoid alert fatigue.
Step 03
Everything in one dashboard
View all your services in a unified dashboard or public or private status page. Send alerts to Slack, Teams, PagerDuty, Datadog, and 20+ other tools your team already uses.
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Helpjuice Downdetector vs IsDown
Looking for Helpjuice outage alerts like Downdetector? IsDown monitors Helpjuice's official status page for verified incident data, not just user reports. Know exactly when Helpjuice is down, which components are affected, and when service health is restored. Here's why official Helpjuice status monitoring beats crowdsourced detection:
| Features | IsDown | Downdetector |
|---|---|---|
| Official Helpjuice status page monitoring. Know when Helpjuice is down with real time incident details. | ||
| Monitor 5,850+ services including Helpjuice in a single dashboard. | ||
| Instant Helpjuice outage alerts sent to Slack, Teams, PagerDuty, and more. | ||
| Combined monitoring: Helpjuice official status plus user reports for early outage detection. | ||
| Maintenance feed for Helpjuice | ||
| Granular alerts filtering by Helpjuice components and regions. |
Monitor Helpjuice Status with IsDown
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Frequently Asked Questions
Is Helpjuice down today?
Helpjuice isn't down. You can check Helpjuice status and incident details on the top of the page. IsDown continuously monitors Helpjuice official status page every few minutes. In the last 24 hours, there were 0 outages reported.
What is the current Helpjuice status?
Helpjuice is currently operational. You can check Helpjuice status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
Is there a Helpjuice outage now?
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Is Helpjuice down today or just slow?
Currently there's no report of Helpjuice being slow. Check on the top of the page if there are any reported problems by other users.
How are Helpjuice outages detected?
IsDown monitors the Helpjuice official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
Is Helpjuice having an outage right now?
Helpjuice last outage was on January 06, 2026 with the title "Degraded performance on knowledge bases"
How often does Helpjuice go down?
IsDown has tracked 25 Helpjuice incidents since February 2023. When Helpjuice goes down, incidents typically resolve within 81 minutes.
Is Helpjuice down for everyone or just me?
Check the Helpjuice status at the top of this page. IsDown combines official status page data with user reports to show whether Helpjuice is down for everyone or if the issue is on your end.
What Helpjuice components does IsDown monitor?
IsDown monitors 6 Helpjuice components in real-time, tracking the official status page for outages, degraded performance, and scheduled maintenance.
How to check if Helpjuice is down?
- Subscribe (if possible) to updates on the official status page.
- Create an account in IsDown. Start monitoring Helpjuice and get alerts in real-time when Helpjuice has outages.
Why use IsDown to monitor Helpjuice instead of the official status page?
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Helpjuice and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
How IsDown compares to DownDetector when monitoring Helpjuice?
IsDown and DownDetector help users determine if Helpjuice is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Helpjuice's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
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