Is Helpjuice Down? Check current status

Check if Helpjuice is down, official outages, user-reported issues, and outages map.

Current Helpjuice status

Helpjuice is working normally

Updated from Helpjuice official status page a few minutes ago

Helpjuice not working for you?

Helpjuice service health. Issues reported in the last 24 hours

Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Working Normally
Possible Incident
Confirmed Outage
Helpjuice Outage Map

View Helpjuice Reports Map

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Helpjuice recent outages and downtime history

IsDown has tracked 24 incidents since started monitoring Helpjuice status in February 2023. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Helpjuice outages and also issues that we're started by a spike in crowdsource reports.

Date Incident Duration
Oct 08, 2025
03:42 PM CEST
Major
Degraded performance on knowledge bases
We are currently investigating this issue.
about 1 hour
Jan 03, 2025
09:47 PM CET
Major
Search API Outage
We are encountering a major issue that impact all search API calls, we are actively investigating...
3 days
Sep 19, 2024
09:36 PM CEST
Minor
Degraded performance on knowledge bases
We are currently investigating this issue.
about 4 hours
Jul 25, 2024
09:08 AM CEST
Major
DNS Connection issues
We are currently investigating an issue with some Knowledge Bases experiencing issues with DNS co...
about 2 hours
May 13, 2023
01:11 PM CEST
Major
Service Outage - Application Error
The issue has been identified and a fix is being implemented.
23 minutes
May 13, 2023
12:00 PM CEST
Minor
Helpjuice Maintanance
We are improving our back-end infrastructure, we'll let you know once everything is done.
about 2 hours
Oct 11, 2022
02:53 PM CEST
Minor
Temporary DB-related outage.
We are investigating what's happening, and estimate a fix within the next 5-6 minutes.
6 months
Sep 20, 2022
04:44 PM CEST
Minor
Service outage
Our Hosting Infrastructure provider, Heroku.com had a hardware failure on one of our follower dat...
Ongoing
Sep 19, 2022
10:00 PM CEST
Minor
Service outage
Our Hosting Infrastructure provider, Heroku.com had a hardware failure on one of our follower dat...
Ongoing
Jul 31, 2022
05:09 PM CEST
Minor
Assets not loading properly
We are currently investigating an issue with assets (CSS/JS) not loading.
Ongoing
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  • Monitor external dependencies in one place
  • Track outages in real-time
  • Keep your team or customers informed
  • Create private or public status pages

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User comments about Helpjuice status

See what users are saying about Helpjuice issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.

  • Dan - Receiving the following error. Cannot access our knowledge base site. Helpjuice This doesn't happen often, but it looks like something is broken. Hitting the back button and trying again might be your best bet. If that doesn't work you can head back to the homepage. There might be more inf....

  • Steven - Very slow and causing 404 errors. Sometimes it works, mostly it doesn't right now.

Helpjuice components or services current status

Component Status
Helpjuice API OK
Helpjuice.com Admin OK
Helpjuice Database OK
Helpjuice Knowledge Bases OK
Helpjuice Search OK
Web Host OK

Knowledge management and support platform that offers customizable knowledge bases, advanced search capabilities, and API integration for efficient information handling and customer support.

Monitoring Helpjuice since February 2023

Tracking 6 Helpjuice services and regions

Need help? Try here:
Reach out in social media at X account.
Support at website.
Check their status page.

2 incidents in 2025

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How to monitor the status of Helpjuice and all your dependencies?

IsDown is a status page aggregator that monitors if Helpjuice and all your dependencies are experiencing issues. We combine the status of all the services you dependent and provide a clear view of all your vendors health in one place. We not only monitor official information but also crowdsourced reports. That means that even when Helpjuice, per example, doesn't report an outage, you will still be notified if other users are experiencing issues.

How IsDown monitors Helpjuice?

IsDown monitors Helpjuice health in almost real-time

Every few minutes we go to the status page of Helpjuice (and 4,522+ other services) and check if they are experiencing issues. We collect the status and outage information of Helpjuice's 6 components. Also, we not only monitor official sources but also user reports. Sometimes or a lot of times vendors take some time to report an incident, so by monitoring user reports we're able to alert you early.

The moment an issue is detected in Helpjuice, IsDown sends an alert and updates your status page

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Helpjuice and other services.

One status page to monitor all your external dependencies

What you get when monitoring Helpjuice with IsDown

Track Helpjuice incidents and downtimes by severity

IsDown checks Helpjuice official status page for major/minor outages or downtimes. A major outage is when Helpjuice experiences a critical issue that severely affects one or more services/regions. A minor incident is when Helpjuice experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Helpjuice outage, we send you an alert and update your dashboard and status page.

Get alerted as soon as users reports problems with Helpjuice

Helpjuice and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.

All the details of Helpjuice outages and downtimes

IsDown collects all information from the outages published in Helpjuice status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Prepare for upcoming Helpjuice maintenance events

Helpjuice publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Only get alerted on the Helpjuice outages that impact your business

IsDown monitors Helpjuice and all their 6 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

One platform to monitor all your external dependencies

Our tool was build to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor Helpjuice but also 4,522 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.

Monitor Helpjuice and all your external dependencies in real-time

Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird-eye view and share it with your team.

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Monitor Helpjuice and all your external dependencies in real-time

Get notified imediatelly when there's an issue with Helpjuice or other services

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from Helpjuice and other services.

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Get notified imediatelly when there's an issue with Helpjuice or other services

Send outage information from Helpjuice and other services to your tools

IsDown integrates with 20+ tools. Connect the status of Helpjuice and 4,522 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.

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Send outage information from Helpjuice and other services to your tools

Share Helpjuice status in your status page

Create a status page that can easily be access by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is Helpjuice down?'

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Share Helpjuice status in your status page

Helpjuice Downdetector vs IsDown

While Downdetector relies on user-submitted reports to detect Helpjuice outages, IsDown monitors Helpjuice's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:

Features
Downdetector
Official Helpjuice status page monitoring with real-time incident details.
Monitor 4,522+ services including Helpjuice in a single dashboard.
Instant Helpjuice outage alerts sent to Slack, Teams, PagerDuty, and more.
Combined monitoring of Helpjuice official status and user-reported issues.
Maintenance feed for Helpjuice
Granular alerts filtering by Helpjuice components and regions.
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Frequently Asked Questions

Is Helpjuice down today?

Helpjuice isn't down. You can check Helpjuice status and incident details on the top of the page. IsDown continuously monitors Helpjuice official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Helpjuice status?

Helpjuice is currently operational. You can check Helpjuice status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Helpjuice outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Helpjuice down today or just slow?

Currently there's no report of Helpjuice being slow. Check on the top of the page if there are any reported problems by other users.

How are Helpjuice outages detected?

IsDown monitors the Helpjuice official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Helpjuice having an outage right now?

Helpjuice last outage was on October 08, 2025 with the title "Degraded performance on knowledge bases"

How to check if Helpjuice is down?

Why use IsDown to monitor Helpjuice instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Helpjuice and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring Helpjuice?

IsDown and DownDetector help users determine if Helpjuice is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Helpjuice's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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