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Outage in Helpjuice

Read-Only Mode Activated

Resolved Minor
August 12, 2026 - Started 5 days ago - Lasted about 5 hours
Official incident page

Incident Report

We identified a security incident and have initiated an investigation. As a precautionary measure, we have temporarily disabled authentication and placed the platform in read-only mode while we investigate the scope and impact of the issue. We are actively reviewing the incident and will restore normal functionality once we are confident that it is safe to do so.

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Latest Updates ( sorted recent to last )
RESOLVED 5 days ago - at 08/12/2026 04:00PM

The security incident identified earlier today has been fully resolved. The unauthorized modification has been removed from all affected accounts, content delivery caches have been purged, the compromised access has been revoked, and all platform functionality — including administrative access — was restored as of 15:45 UTC.

Affected customers have been notified directly by email with account-specific details, including a full incident report. Our forensic review of the incident's full scope is continuing as an additional verification step; if it identifies anything relevant to a specific account, we will contact that customer directly.

Questions: support@helpjuice.com.

INVESTIGATING 5 days ago - at 08/12/2026 11:50AM

We identified a security incident and have initiated an investigation. As a precautionary measure, we have temporarily disabled authentication and placed the platform in read-only mode while we investigate the scope and impact of the issue.

We are actively reviewing the incident and will restore normal functionality once we are confident that it is safe to do so.

INVESTIGATING 5 days ago - at 08/12/2026 11:46AM

We identified a security incident and have initiated an investigation. As a precautionary measure, we have temporarily disabled authentication and placed the platform in read-only mode while we investigate the scope and impact of the issue.

We are actively reviewing the incident and will restore normal functionality once we are confident that it is safe to do so.

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