Outage in Helpshift
Database degradation issue
Resolved MajorIncident Report
We are currently investigating this issue.
Components affected
Helpshift WebhooksTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 years ago - at 03/15/2024 02:48PM
This incident has been resolved.
INVESTIGATING
about 2 years ago - at 03/15/2024 02:35PM
We are continuing to investigate this issue.
INVESTIGATING
about 2 years ago - at 03/15/2024 02:14PM
We are continuing to investigate this issue.
INVESTIGATING
about 2 years ago - at 03/15/2024 02:03PM
We are continuing to investigate this issue.
INVESTIGATING
about 2 years ago - at 03/15/2024 02:01PM
We are continuing to investigate this issue.
INVESTIGATING
about 2 years ago - at 03/15/2024 02:00PM
Impacted services:
Audit trails
Smart intents, this will impact Issue creation where smart intents are enabled
Push notifications
Tiny url service
CSV reports
INVESTIGATING
about 2 years ago - at 03/15/2024 01:44PM
We are currently investigating this issue.
Latest Helpshift outages
Service Disruption - 9 days ago
Helpshift Automations Service Disruption - 23 days ago
Degraded performance on Helpshift Dashboard - about 1 month ago
Partial Degradation – Dashboard Analytics (Team Section) - 2 months ago
AI Reply Service Outage - 4 months ago
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