Outage in Helpshift

Partial Outage

Resolved Minor
April 26, 2024 - Started over 1 year ago - Lasted about 5 hours
Official incident page

Incident Report

We’re currently experiencing degraded performance issues with Chatbots, Issue logs, Webhook delivery. Our team is currently working to restore normal performance levels. We apologize for any inconvenience.
Components affected
Helpshift Webhooks

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 04/27/2024 12:06AM

Webhooks are operational now. All the services are fully operational now. We apologize for any inconvenience.

INVESTIGATING over 1 year ago - at 04/26/2024 10:25PM

The Chatbot is operational now. The Webhooks are still delayed and we are working on it.

INVESTIGATING over 1 year ago - at 04/26/2024 09:42PM

The issue logs are operational now. Chatbot engine and webhooks are still delayed and we are working on it.

INVESTIGATING over 1 year ago - at 04/26/2024 07:22PM

We’re currently experiencing degraded performance issues with Chatbots, Issue logs, Webhook delivery. Our team is currently working to restore normal performance levels. We apologize for any inconvenience.

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