Outage in Helpshift
Partial Outage
Resolved MinorIncident Report
We’re currently experiencing degraded performance issues with Chatbots, Issue logs, Webhook delivery. Our team is currently working to restore normal performance levels. We apologize for any inconvenience.
Components affected
Helpshift WebhooksTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
almost 2 years ago - at 04/27/2024 12:06AM
Webhooks are operational now. All the services are fully operational now. We apologize for any inconvenience.
INVESTIGATING
almost 2 years ago - at 04/26/2024 10:25PM
The Chatbot is operational now. The Webhooks are still delayed and we are working on it.
INVESTIGATING
almost 2 years ago - at 04/26/2024 09:42PM
The issue logs are operational now. Chatbot engine and webhooks are still delayed and we are working on it.
INVESTIGATING
almost 2 years ago - at 04/26/2024 07:22PM
We’re currently experiencing degraded performance issues with Chatbots, Issue logs, Webhook delivery. Our team is currently working to restore normal performance levels. We apologize for any inconvenience.
Latest Helpshift outages
Service Disruption - 9 days ago
Helpshift Automations Service Disruption - 23 days ago
Degraded performance on Helpshift Dashboard - about 1 month ago
Partial Degradation – Dashboard Analytics (Team Section) - 2 months ago
AI Reply Service Outage - 4 months ago
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