Outage in Helpshift

Partial Outage

Resolved Minor

April 28, 2024 - Started almost 2 years ago - Lasted about 11 hours
Official incident page

Incident Report

We’re currently experiencing degraded performance issues with Chatbots (Custom Bot, Feedback Bot, Quick Search Bot, Identity Bot.), Webhook delivery. Our team is currently working to restore normal performance levels. We apologize for any inconvenience.

Components affected

Helpshift Webhooks

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Latest Updates ( sorted recent to last )

RESOLVED almost 2 years ago - at 04/29/2024 02:12AM

We're pleased to inform you that the incident affecting the performance of Chatbots (Custom Bot, Feedback Bot, Quick Search Bot, Identity Bot) and Webhook delivery has been successfully resolved. Our team has worked diligently to restore normal performance levels, and all systems are now operating as expected.

We apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time. If you encounter any further issues or have any questions, please don't hesitate to reach out to our support team (support@helpshift.com)

Thank you for your cooperation.

MONITORING almost 2 years ago - at 04/28/2024 06:00PM

The Webhooks and chatbot engine is back to normal now. We are currently monitoring the situation. We apologise for the inconvenience.

INVESTIGATING almost 2 years ago - at 04/28/2024 03:37PM

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