Outage in Helpshift

Show Logs, CSV Reports and Webhooks Partial Degradation

Resolved Minor
May 15, 2024 - Started over 1 year ago - Lasted about 20 hours
Official incident page

Incident Report

We are currently experiencing performance issues with Show Logs and CSV Reports. Our team is currently working to restore normal performance levels. We're sincerely sorry for any inconvenience.
Components affected
Helpshift Webhooks
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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 05/16/2024 12:20PM

This incident has been resolved.

MONITORING over 1 year ago - at 05/16/2024 04:14AM

A fix has been implemented and we are monitoring the result.

INVESTIGATING over 1 year ago - at 05/16/2024 01:59AM

We'd like to inform you that we've scheduled maintenance to address this issue today from 2:30 am to 3:30 am UTC. Upon completion of the maintenance, we expect resolving the performance issue with Show Logs and CSV Reports.

INVESTIGATING over 1 year ago - at 05/15/2024 07:14PM

I would like to inform you that the Webhooks systems are successfully restored. Our team is still working on restoring to normal performance levels for other two components (Show logs and CSV Reports).

INVESTIGATING over 1 year ago - at 05/15/2024 06:36PM

We are currently experiencing performance issues with Show Logs, CSV Reports and Webhooks. We are continuing to investigate this issue.

INVESTIGATING over 1 year ago - at 05/15/2024 04:50PM

We are currently experiencing performance issues with Show Logs and CSV Reports. Our team is currently working to restore normal performance levels. We're sincerely sorry for any inconvenience.

Latest Helpshift outages

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Partial Outage - about 1 month ago
Real-Time Operations and Auto-assignment in Degraded State - about 2 months ago
Dashboard experiencing degraded performance - about 2 months ago

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