Outage in Helpshift

Delay in loading Dashboard Reports

Resolved Minor
February 04, 2025 - Started about 1 month ago - Lasted 27 minutes
Official incident page

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Outage Details

We are experiencing degraded performance on the Helpshift Dashboard Reports screen and are investigating the issue.
Components affected
Helpshift Analytics Dashboard
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 02/04/2025 10:23AM

This incident has been resolved.

MONITORING about 1 month ago - at 02/04/2025 10:22AM

A fix has been implemented and we are monitoring the results.

IDENTIFIED about 1 month ago - at 02/04/2025 10:22AM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 02/04/2025 09:59AM

We are experiencing degraded performance on the Helpshift Dashboard Reports screen and are investigating the issue.

Latest Helpshift outages

Degraded Performance for issue creation via platform iOS - 6 days ago
Issue with chatbot workflow - 3 months ago
Language AI Service Outage - 4 months ago
Delay in Chat Experience - 5 months ago
HelpCenter is not loading on SDKX - 6 months ago

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