Outage in Helpshift

Issue with webhooks

Resolved Major
August 08, 2025 - Started about 1 month ago - Lasted 30 minutes
Official incident page

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Outage Details

We are currently experiencing a service outage affecting the webhook functionality. Our engineering team is actively working to restore the service. We apologize for any inconvenience.
Components affected
Helpshift Webhooks
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 08/08/2025 08:58AM

This incident has been resolved.

INVESTIGATING about 1 month ago - at 08/08/2025 08:30AM

We are currently experiencing a service outage affecting the webhook functionality. Our engineering team is actively working to restore the service. We apologize for any inconvenience.

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