Outage in Helpshift
Issue with all Ai services
Resolved Major
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Outage Details
We are currently experiencing a service outage affecting all AI services. Our engineering team is actively working on this. We apologize for any inconvenience.
Latest Updates ( sorted recent to last )
MONITORING
about 1 month ago - at 08/12/2025 05:48AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
about 1 month ago - at 08/12/2025 05:12AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
about 1 month ago - at 08/12/2025 04:01AM
We are currently experiencing a service outage affecting all AI services. Our engineering team is actively working on this. We apologize for any inconvenience.
Latest Helpshift outages
Dashboard experiencing degraded performance - 23 days ago
Issue with webhooks - about 1 month ago
Degraded performance in auto-assignment. - 2 months ago
Real time Operations (RTO) experiencing degraded performance - 2 months ago
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