Outage in Helpshift

Helpshift Automations Service Disruption

Resolved Major

April 01, 2026 - Started about 8 hours ago - Lasted 16 minutes
Official incident page

Incident Report

Summary AI Generated

Helpshift experienced a major service outage affecting their Automations feature, preventing users from creating new automations or loading existing ones. The engineering team worked to restore the service during the 16-minute disruption. The incident was fully resolved with all automation functionality restored.

We are currently experiencing a service outage affecting Helpshift Automations. At the moment, users may be unable to create new automations or load existing ones. Our engineering team is actively working to restore the service as quickly as possible.

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Latest Updates ( sorted recent to last )

RESOLVED about 8 hours ago - at 04/01/2026 10:28AM

This incident has been resolved.

INVESTIGATING about 8 hours ago - at 04/01/2026 10:16AM

We are currently experiencing a service outage affecting Helpshift Automations. At the moment, users may be unable to create new automations or load existing ones.

Our engineering team is actively working to restore the service as quickly as possible.

Latest Helpshift outages

Degraded performance on Helpshift Dashboard - 22 days ago

Partial Degradation – Dashboard Analytics (Team Section) - about 1 month ago

AI Reply Service Outage - 3 months ago

Helpshift Service Outage - 4 months ago

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