Outage in Helpshift
Service Degradation
Resolved MajorIncident Report
Summary AI Generated
Helpshift experienced a major service disruption that lasted 44 minutes, affecting normal functionality across the platform. The technical team identified the root cause and implemented a fix within approximately 33 minutes of the initial report. The incident was fully resolved after a brief monitoring period to ensure system stability.
We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.
Trusted by 1,000+ teams
Never miss outages in third-party dependencies
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 05/05/2026 09:41AM
This incident has been resolved.
MONITORING
7 days ago - at 05/05/2026 09:37AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
7 days ago - at 05/05/2026 09:31AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
7 days ago - at 05/05/2026 09:23AM
We are continuing to investigate this issue.
INVESTIGATING
7 days ago - at 05/05/2026 08:58AM
We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.
Latest Helpshift outages
Service Outage - 5 days ago
Service Outage - 7 days ago
Service Degradation - 7 days ago
Service Disruption - 28 days ago
Helpshift Automations Service Disruption - about 1 month ago
Never miss outages in third-party dependencies
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
