Outage in Helpshift
Service Degradation
Resolved MajorIncident Report
Summary AI Generated
Helpshift experienced a major service disruption that lasted 44 minutes, affecting normal functionality across the platform. The technical team identified the root cause and implemented a fix within approximately 33 minutes of the initial report. The incident was fully resolved after a brief monitoring period to ensure system stability.
We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.
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Latest Updates ( sorted recent to last )
RESOLVED
28 days ago - at 05/05/2026 09:41AM
This incident has been resolved.
MONITORING
28 days ago - at 05/05/2026 09:37AM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
28 days ago - at 05/05/2026 09:31AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
28 days ago - at 05/05/2026 09:23AM
We are continuing to investigate this issue.
INVESTIGATING
28 days ago - at 05/05/2026 08:58AM
We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.
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