Outage in Helpshift
Helpshift Service Outage
Resolved MajorIncident Report
Summary AI Generated
**Helpshift Service Outage – July 2, 2026** Helpshift experienced a 43-minute major outage affecting Automations, Bots, and Smart Views. The issue was identified and a fix was implemented within approximately 20 minutes of the incident being reported. Services were fully restored by 12:42 UTC.
We are currently experiencing an Outage around Automations,Bots and Smart Views. Our team is investigating the issue and working to restore services as quickly as possible.
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Latest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 07/02/2026 12:42PM
This incident has been resolved.
MONITORING
19 days ago - at 07/02/2026 12:39PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
19 days ago - at 07/02/2026 12:23PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
19 days ago - at 07/02/2026 12:03PM
We are currently experiencing an Outage around Automations,Bots and Smart Views. Our team is investigating the issue and working to restore services as quickly as possible.
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