Outage in Helpshift
Service Outage
Resolved MajorIncident Report
Summary AI Generated
Helpshift experienced a 44-minute major outage affecting its Auto-assignment feature. The issue was identified and a fix was implemented within approximately 30 minutes of the incident being flagged. The incident was fully resolved at 13:21 UTC on June 16, 2026.
We are currently experiencing an outage impacting the Auto-assignment feature. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 06/16/2026 01:21PM
This incident has been resolved.
MONITORING
2 days ago - at 06/16/2026 01:09PM
A fix has been implemented and we are monitoring the results.
IDENTIFIED
2 days ago - at 06/16/2026 01:07PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
2 days ago - at 06/16/2026 12:40PM
We are currently experiencing an outage impacting the Auto-assignment feature. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.
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