Service disruption impacting Analytics data

This incident has been resolved, and all impacted services are now operating as expected. If you encounter any related issues, please contact us at support@helpshift.com. We sincerely apologize for any inconvenience caused.

We have identified the fix and are actively working on implementing it. The resolution involves restoring data from backups, and due to the large volume of data, the process is taking longer than expected. We will continue to share updates as more information becomes available.

We are actively continuing our investigation into this issue and working to identify the root cause. We will share further updates as soon as we have more information.

We are currently experiencing a service disruption impacting the Issue Analytics data pipeline. As a result, the pipeline is not processing data, and analytics data is currently delayed by approximately 6 hours.

Affected Components:

Analytics → Advanced Analytics → Issues (All)
All Endpoints under the Analytics API.

For the affected systems, data freshness is currently impacted beyond the last 6 hours. All other systems and platform functionalities remain fully operational.

Our engineering team is actively investigating the issue and working continuously to restore normal operations as quickly as possible. We will keep providing updates until normal service is fully restored.