Outage in Helpshift
Degraded performance on Helpshift Dashboard
Resolved MinorIncident Report
Summary AI Generated
Helpshift experienced degraded performance on their Dashboard for 3.2 hours, impacting Chatbots, Time-Based Automations, and New Issue Automations. The team identified the root cause, applied a fix, and monitored the services to ensure stability. All services were fully restored to normal operation.
We are currently experiencing degraded performance on the Helpshift Dashboard, which may impact the following services:
Chatbots
Time-Based Automations
New Issue Automations
Our team is actively investigating the root cause and will keep you updated with further information.
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 month ago - at 03/10/2026 10:37PM
The issue has now been fully resolved and all services are operating normally. We apologize for any inconvenience caused and appreciate your patience while we worked on this. If you continue to experience any issues, please reach out to us at support@helpshift.com.
MONITORING
about 1 month ago - at 03/10/2026 10:20PM
The affected services are now functioning as expected, and we are actively monitoring performance to maintain stability.
IDENTIFIED
about 1 month ago - at 03/10/2026 09:49PM
The root cause of the degraded performance has been determined, and a fix has been applied.
INVESTIGATING
about 1 month ago - at 03/10/2026 07:26PM
We are currently experiencing degraded performance on the Helpshift Dashboard, which may impact the following services:
Chatbots
Time-Based Automations
New Issue Automations
Our team is actively investigating the root cause and will keep you updated with further information.
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AI Reply Service Outage - 4 months ago
Helpshift Service Outage - 5 months ago
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