Outage in Helpshift

Degraded performance on Helpshift Dashboard

Resolved Minor

March 10, 2026 - Started about 10 hours ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

Helpshift experienced degraded performance on their Dashboard for 3.2 hours, impacting Chatbots, Time-Based Automations, and New Issue Automations. The team identified the root cause, applied a fix, and monitored the services to ensure stability. All services were fully restored to normal operation.

We are currently experiencing degraded performance on the Helpshift Dashboard, which may impact the following services: Chatbots Time-Based Automations New Issue Automations Our team is actively investigating the root cause and will keep you updated with further information.

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Latest Updates ( sorted recent to last )

RESOLVED about 7 hours ago - at 03/10/2026 10:37PM

The issue has now been fully resolved and all services are operating normally. We apologize for any inconvenience caused and appreciate your patience while we worked on this. If you continue to experience any issues, please reach out to us at support@helpshift.com.

MONITORING about 7 hours ago - at 03/10/2026 10:20PM

The affected services are now functioning as expected, and we are actively monitoring performance to maintain stability.

IDENTIFIED about 8 hours ago - at 03/10/2026 09:49PM

The root cause of the degraded performance has been determined, and a fix has been applied.

INVESTIGATING about 10 hours ago - at 03/10/2026 07:26PM

We are currently experiencing degraded performance on the Helpshift Dashboard, which may impact the following services:
Chatbots
Time-Based Automations
New Issue Automations

Our team is actively investigating the root cause and will keep you updated with further information.

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