Outage in Helpshift
Partial Degradation – Dashboard Analytics (Team Section)
Resolved MajorIncident Report
We are currently experiencing a partial degradation impacting the Team section of Dashboard Analytics.
The following reports are affected:
1. Team – Trends (Overall)
2. Team – Trends (Workload)
3. Team – Summary by Agents
Components affected
Helpshift Analytics DashboardNeed to monitor Helpshift outages?
- Monitor all your external dependencies in one place
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- Show real-time status on private or public status page
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Latest Updates ( sorted recent to last )
RESOLVED
1 day ago - at 02/17/2026 03:15PM
This incident has been resolved.
IDENTIFIED
1 day ago - at 02/17/2026 03:05PM
The issue has been identified and a fix is being implemented.
INVESTIGATING
1 day ago - at 02/17/2026 02:58PM
We are currently experiencing a partial degradation impacting the Team section of Dashboard Analytics.
The following reports are affected:
1. Team – Trends (Overall)
2. Team – Trends (Workload)
3. Team – Summary by Agents
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