Outage in Helpshift
Real-Time Operations and Auto-assignment in Degraded State
Resolved Minor
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Outage Details
We are currently facing an issue around Agent Availability in Real-Time Operations.
Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 08/21/2025 05:07PM
This incident has been resolved.
MONITORING
about 2 months ago - at 08/21/2025 05:02PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 2 months ago - at 08/21/2025 03:34PM
We are continuing to investigate this issue.
INVESTIGATING
about 2 months ago - at 08/21/2025 03:20PM
We are currently facing an issue around Agent Availability in Real-Time Operations.
Latest Helpshift outages
Service Degradation - 6 days ago
Dashboard Analytics is down - 11 days ago
Partial Outage - 29 days ago
Dashboard experiencing degraded performance - about 2 months ago
Issue with all Ai services - 2 months ago
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