Outage in Helpshift
Real-Time Operations and Auto-assignment in Degraded State
Resolved Minor
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Outage Details
We are currently facing an issue around Agent Availability in Real-Time Operations.
Latest Updates ( sorted recent to last )
RESOLVED
23 days ago - at 08/21/2025 05:07PM
This incident has been resolved.
MONITORING
23 days ago - at 08/21/2025 05:02PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
23 days ago - at 08/21/2025 03:34PM
We are continuing to investigate this issue.
INVESTIGATING
23 days ago - at 08/21/2025 03:20PM
We are currently facing an issue around Agent Availability in Real-Time Operations.
Latest Helpshift outages
Dashboard experiencing degraded performance - 23 days ago
Issue with all Ai services - about 1 month ago
Issue with webhooks - about 1 month ago
Degraded performance in auto-assignment. - 2 months ago
Real time Operations (RTO) experiencing degraded performance - 2 months ago
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