Outage in Helpshift

Dashboard Analytics is down

Resolved Major
October 04, 2025 - Started 11 days ago - Lasted about 18 hours
Official incident page

Need to monitor Helpshift outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Helpshift, and never miss an outage again.
Start Free Trial

Outage Details

The Analytics dashboard is currently down due to an outage on our BI vendor’s side. All other analytics services continue to operate normally. The issue has been escalated to the vendor, and we are actively working with them to resolve it as quickly as possible. Please rest assured that we’re closely monitoring the situation and will provide updates as soon as we have more information.
Components affected
Helpshift Analytics Dashboard
Latest Updates ( sorted recent to last )
RESOLVED 10 days ago - at 10/05/2025 02:04PM

We are pleased to inform you that the issue has been resolved, and the dashboard analytics reports are now loading as expected. Thank you for your patience and understanding.

INVESTIGATING 10 days ago - at 10/05/2025 08:34AM

We are continuing to work closely with our BI vendor to resolve the issue affecting the Analytics dashboard. While there is no ETA yet, the vendor has acknowledged the problem and is actively investigating on their end. We will share further updates as soon as we receive more information.
All other analytics services remain operational.

INVESTIGATING 11 days ago - at 10/04/2025 11:38PM

We are continuing to investigate this issue.

INVESTIGATING 11 days ago - at 10/04/2025 08:13PM

The Analytics dashboard is currently down due to an outage on our BI vendor’s side. All other analytics services continue to operate normally. The issue has been escalated to the vendor, and we are actively working with them to resolve it as quickly as possible.

Please rest assured that we’re closely monitoring the situation and will provide updates as soon as we have more information.

Latest Helpshift outages

Service Degradation - 6 days ago
Partial Outage - 29 days ago

The Status Page Aggregator Built for IT Managers

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4522 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook