Outage in Helpshift
Service Degradation
Resolved MinorIncident Report
We are currently experiencing degradation in our internal service that fetches end user data.
This effects the below components
-Chatbots
-Automations
-Webhooks
You may also face intermittent issues that could resolve on retry for:
-Create issue flows (Web Chat, SDK, Email)
-Add message and view FAQs flows
-End user presence detection
Components affected
Helpshift WebhooksNeed to monitor Helpshift outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 2 months ago - at 10/09/2025 03:51PM
This incident has been resolved.
MONITORING
about 2 months ago - at 10/09/2025 03:27PM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
about 2 months ago - at 10/09/2025 12:41PM
We are currently experiencing degradation in our internal service that fetches end user data.
This effects the below components
-Chatbots
-Automations
-Webhooks
You may also face intermittent issues that could resolve on retry for:
-Create issue flows (Web Chat, SDK, Email)
-Add message and view FAQs flows
-End user presence detection
Latest Helpshift outages
Dashboard Analytics — Partial Degradation - about 1 month ago
Partial Degradation: Analytics - about 1 month ago
Partial Degradation: Issue Auto-assignment (Delay) - about 1 month ago
Dashboard Analytics is down - about 2 months ago
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