Outage in Helpshift

Partial Degradation: Issue Auto-assignment (Delay)

Resolved Minor
October 18, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

Incident Report

We are experiencing a partial degradation of the Issue Auto-assignment feature causing delays in assigning issues to agents.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/18/2025 05:56PM

This incident has been resolved.

IDENTIFIED about 1 month ago - at 10/18/2025 05:12PM

The issue has been identified and a fix is being implemented.

INVESTIGATING about 1 month ago - at 10/18/2025 04:58PM

We are experiencing a partial degradation of the Issue Auto-assignment feature causing delays in assigning issues to agents.

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