Outage in Helpshift
Older Resolved/Rejected cases are visible in "All New Issues" view
Resolved MinorIncident Report
We are currently experiencing an issue with the “All New Issues” view, where some older Resolved/Rejected cases are incorrectly appearing as “New Issues.”
Our engineering team is actively working to resolve this behavior. We’ll share updates as soon as a fix is deployed.
We appreciate your patience and understanding. Thank you.
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 11/06/2025 08:25AM
This incident has been resolved.
IDENTIFIED
2 months ago - at 11/06/2025 08:18AM
The issue has been identified and a fix is being implemented.
INVESTIGATING
2 months ago - at 11/06/2025 07:59AM
We are currently experiencing an issue with the “All New Issues” view, where some older Resolved/Rejected cases are incorrectly appearing as “New Issues.”
Our engineering team is actively working to resolve this behavior. We’ll share updates as soon as a fix is deployed.
We appreciate your patience and understanding. Thank you.
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