Outage in Helpwise
Webap, inbox and outlook sync functionalities and performance is degraded.
Resolved MinorIncident Report
We are currently investigating this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
10 months ago - at 03/02/2025 02:05AM
This incident has been resolved.
MONITORING
10 months ago - at 03/01/2025 10:04PM
Microsoft issues seems to have improved. Please reconnect your Microsoft account with Helpwise if you see the reconnect option in the Inbox.
MONITORING
10 months ago - at 03/01/2025 09:52PM
Microsoft has confirmed the incident. Here are more details - https://admin.cloud.microsoft/?#/servicehealth/:/alerts/MO1020913. Only customers using Outlook sync or sending outbound emails using "Connect with Microsoft" might face issues using the service.
IDENTIFIED
10 months ago - at 03/01/2025 09:42PM
The issue has been isolated to Outlook services acting slow and causing bottlenecks. We've isolated the issue to Outlook sync. Webapp and inbox should be operational now.
INVESTIGATING
10 months ago - at 03/01/2025 09:22PM
We are currently investigating this issue.
Latest Helpwise outages
Issues with Gmail Inboxes - 6 months ago
Not able to send emails with individual attachment size > 3 mb with Microsoft Outlook account connected for Outgoing. - 8 months ago
Helpcenter sites are not accessible - 10 months ago
Microsoft 365 errors and delay - about 1 year ago
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