Outage in Helpwise
Webap, inbox and outlook sync functionalities and performance is degraded.
Resolved MinorIncident Report
We are currently investigating this issue.
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Latest Updates ( sorted recent to last )
RESOLVED
8 months ago - at 03/02/2025 02:05AM
This incident has been resolved.
MONITORING
8 months ago - at 03/01/2025 10:04PM
Microsoft issues seems to have improved. Please reconnect your Microsoft account with Helpwise if you see the reconnect option in the Inbox.
MONITORING
8 months ago - at 03/01/2025 09:52PM
Microsoft has confirmed the incident. Here are more details - https://admin.cloud.microsoft/?#/servicehealth/:/alerts/MO1020913. Only customers using Outlook sync or sending outbound emails using "Connect with Microsoft" might face issues using the service.
IDENTIFIED
8 months ago - at 03/01/2025 09:42PM
The issue has been isolated to Outlook services acting slow and causing bottlenecks. We've isolated the issue to Outlook sync. Webapp and inbox should be operational now.
INVESTIGATING
8 months ago - at 03/01/2025 09:22PM
We are currently investigating this issue.
Latest Helpwise outages
Issues with Gmail Inboxes - 4 months ago
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