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Helpwise status. Check if Helpwise is down right now

Helpwise status updated a few minutes ago

Is Helpwise down?

Helpwise is working normally

IsDown checked Helpwise status on at , and appears to be operational. We've received 0 user reports in the past 24 hours. IsDown collects in real-time Helpwise status data from official sources and user reports.

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Issues reported in the last 24 hours

Number of user-reported issues for Helpwise over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Helpwise Outage Map

See where Helpwise users are reporting performance issues or even downtime. The map shows recent reports from around the world.

Helpwise Outages Map

Looking to track Helpwise & all your external dependencies downtime and outages?

  • Monitor all your external dependencies in one place
  • Get instant alerts when outages are detected
  • Be the first to know if service is down
  • Show real-time status on private or public status page
  • Keep your team informed
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Recent outage reports

See what users are saying about Helpwise issues that impacted them and how they are affected by the outage.

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Latest incidents and outages history

IsDown has tracked 34 incidents since started monitoring Helpwise status in November 2023. We collect data from 5420+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official Helpwise outages and also issues that we're started by a spike in crowdsource reports.

about 10 hours
Issues with Gmail Inboxes
Jun 12, 2025 at 02:57 PM
6 days
Not able to send emails with individual attachment size > 3 mb with Microsoft...
Apr 17, 2025 at 02:48 PM
about 4 hours
Forwarding addresses ending with mail3.helpwisemail.com are not working
Mar 13, 2025 at 10:42 AM
about 5 hours
Webap, inbox and outlook sync functionalities and performance is degraded.
Mar 01, 2025 at 04:22 PM
24 minutes
Helpcenter sites are not accessible
Feb 26, 2025 at 11:38 AM
about 16 hours
Microsoft 365 errors and delay
Nov 25, 2024 at 07:23 AM
about 1 hour
Desktop notifications not being triggered
Oct 28, 2024 at 12:13 PM
about 19 hours
Forwarding addresses ending with mail.helpwisemail.com are not working
Oct 15, 2024 at 11:35 PM
44 minutes
Delayed processing of emails and higher error rate when sending emails
Oct 07, 2024 at 03:50 PM
about 1 hour
Gmail sync is not syncing new emails
Sep 13, 2024 at 12:32 PM
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Be the first to know when Helpwise goes down

  • Monitor all your external dependencies in one place
  • Get instant alerts when outages are detected
  • Be the first to know if service is down
  • Show real-time status on private or public status page
  • Keep your team informed
Start monitoring for free

Components / Services / Regions current status

Check the current status of the 13 components, services, or regions being monitored for Helpwise.

Component Status
Automation & Workflows OK
Calling Inbox OK
Developer APIs & Webhooks OK
Gmail Sync OK
HelpCenter OK
Helpwise Chat OK
Helpwise Inbox OK
Helpwise Web App OK
Incoming Email Forwarding OK
Microsoft Outlook Sync OK
Outgoing Email Delivery OK
Search OK
SMS Inbox OK

About Helpwise Status Monitoring

IsDown has maintained continuous monitoring of Helpwise, a Team Collaboration solution, since November 2023. Our database contains 34 documented incidents from the past 2 years, giving us deep insight into Helpwise's reliability patterns and typical resolution times. We parse Helpwise's official status page across all 13 components, interpreting statuses like operational, degraded performance, partial outage, and major outage to deliver precise uptime metrics and targeted notifications.

When Helpwise experiences issues, you need accurate information fast. IsDown combines official status page data with user-reported issues, giving you early detection when vendors are slow to acknowledge problems, plus verified incident details once they do. You get affected components, severity levels, and real-time resolution updates from both sources.

Engineering and operations teams rely on IsDown to monitor Helpwise and receive verified outage alerts. Get instant notifications through Slack, Teams, PagerDuty, or 20+ other integrations.

How IsDown monitors Helpwise?

IsDown monitors Helpwise health in almost real-time

Every few minutes we check the status page of Helpwise (and 5,420+ other services) for issues. We collect the status and outage information across all 13 Helpwise components. We also monitor user reports alongside official sources. Since vendors often take time to report incidents, monitoring user reports helps us alert you early.

The moment an issue is detected in Helpwise, IsDown sends an alert and updates your status page

Not only will you get notified, but IsDown offers notification filters so you can choose which issues you want to be alerted about. This way you avoid getting all incidents from Helpwise and other services, focusing only on those affecting your business.

One status page to monitor all your external dependencies

What you get when monitoring Helpwise with IsDown

Track Helpwise incidents and downtimes by severity

IsDown checks Helpwise official status page for major/minor outages or downtimes. A major outage is when Helpwise experiences a critical issue that severely affects one or more services/regions. A minor incident is when Helpwise experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a Helpwise outage, we send you an alert and update your dashboard and status page.

Get alerted as soon as users report problems with Helpwise

Helpwise and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.

All the details of Helpwise outages and downtimes

IsDown collects all information from the outages published in Helpwise status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Prepare for upcoming Helpwise maintenance events

Helpwise publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Only get alerted on the Helpwise outages that impact your business

IsDown monitors Helpwise and all their 13 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

One platform to monitor all your external dependencies

Our tool was built to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor Helpwise but also 5,421 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.

Monitor Helpwise and all your external dependencies in real-time

Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird's-eye view and share it with your team.

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Monitor Helpwise and all your external dependencies in real-time

Get notified immediately when there's an issue with Helpwise or other services

Not only will you get notified, but IsDown offers notification filters so you can choose which issues you want to be notified about. This way you avoid getting all incidents from Helpwise and other services.

Start Monitoring for Free
Get notified immediately when there's an issue with Helpwise or other services

Send outage information from Helpwise and other services to your tools

IsDown integrates with 20+ tools. Connect the status of Helpwise and 5,420 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.

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Send outage information from Helpwise and other services to your tools

Share Helpwise status in your status page

Create a status page that can easily be accessed by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is Helpwise down?'

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Share Helpwise status in your status page

Helpwise Downdetector vs IsDown

Need similar to Downdetector Helpwise alerts? IsDown might be the solution for you. While Downdetector relies on user-submitted reports to detect Helpwise outages, IsDown monitors Helpwise's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:

Features
Downdetector
Official Helpwise status page monitoring with real-time incident details.
Monitor 5,420+ services including Helpwise in a single dashboard.
Instant Helpwise outage alerts sent to Slack, Teams, PagerDuty, and more.
Combined monitoring of Helpwise official status and user-reported issues.
Maintenance feed for Helpwise
Granular alerts filtering by Helpwise components and regions.
Start Monitoring Helpwise with IsDown

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Frequently Asked Questions

Is Helpwise down today?

Helpwise isn't down. You can check Helpwise status and incident details on the top of the page. IsDown continuously monitors Helpwise official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Helpwise status?

Helpwise is currently operational. You can check Helpwise status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Helpwise outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Helpwise down today or just slow?

Currently there's no report of Helpwise being slow. Check on the top of the page if there are any reported problems by other users.

How are Helpwise outages detected?

IsDown monitors the Helpwise official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Helpwise having an outage right now?

Helpwise last outage was on June 12, 2025 with the title "Issues with Gmail Inboxes"

How to check if Helpwise is down?

Why use IsDown to monitor Helpwise instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Helpwise and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring Helpwise?

IsDown and DownDetector help users determine if Helpwise is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Helpwise's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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