What is Helpwise current status?

Helpwise is currently operational. You can check Helpwise status and current incidents and outages on the top of the page. The status is updated in almost real-time, and you can see the issues affecting customers.

How to monitor or check Helpwise status?

You can use IsDown service or go to Helpwise official status page. Some accounts also use Twitter to communicate the status.

How can I be notified when Helpwise is having issues or undergoing maintenance?

You can create an account in IsDown and monitor multiple services or subscribe for updates on the official status page. IsDown will send you a notification in real-time when Helpwise has issues. Helpwise official status page might also offer notification options such as email, SMS, or Slack.

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Is Helpwise Down? Check current status

Q: Is Helpwise down today?

Helpwise was not down today according to the official status page. In the last 24 hours, there were 0 outages reported. IsDown continuously monitors the Helpwise status page, looking for the latest outages and issues affecting customers. Check all recent outages in the section 'Latest Helpwise outages, issues and problems' at the top of the page.

Check if Helpwise is down, official outages, user-reported issues, and outages map.

Current Helpwise status

Helpwise is working normally

Updated from Helpwise official status page 1 minute 41 seconds ago

Helpwise service health. Issues reported in the last 24 hours

Working Normally

Possible Incident

Confirmed Outage

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more Helpwise status data.

View Helpwise Outage Reports Map

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Helpwise recent outages and downtime history

IsDown has tracked 34 incidents since started monitoring Helpwise status in November 2023. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.

Date	Incident	Duration
Jun 12, 2025 02:57 PM EDT	Major Issues with Gmail Inboxes We're receiving a very high error rate from Gmail triggering inbox disconnections and slow or no ...	about 10 hours
Apr 17, 2025 02:48 PM EDT	Minor Not able to send emails with individual attachment size > 3 mb with Microsoft Outlook account con... We've identified an issue where our system is unable to send attachment size > 3 mb with Microsof...	6 days
Mar 13, 2025 10:42 AM EDT	Major Forwarding addresses ending with mail3.helpwisemail.com are not working We're identified an issue with our underlying provider due to which forwarding to addresses @mail...	about 4 hours
Mar 01, 2025 04:22 PM EST	Minor Webap, inbox and outlook sync functionalities and performance is degraded. We are currently investigating this issue.	about 5 hours
Feb 26, 2025 11:38 AM EST	Major Helpcenter sites are not accessible The issue has been identified and a fix is being implemented.	24 minutes
Nov 25, 2024 07:23 AM EST	Minor Microsoft 365 errors and delay Customers using MS365 sync would be seeing high error rates and delay in email sync Live updates...	about 16 hours
Oct 28, 2024 12:13 PM EDT	Major Desktop notifications not being triggered We are currently investigating this issue. As of now, desktop notifications and ding sounds on ne...	about 1 hour
Oct 15, 2024 11:35 PM EDT	Major Forwarding addresses ending with mail.helpwisemail.com are not working We're identified an issue with our underlying provider due to which forwarding to addresses @mail...	about 19 hours
Oct 07, 2024 03:50 PM EDT	Minor Delayed processing of emails and higher error rate when sending emails We are currently investigating this issue.	44 minutes
Sep 13, 2024 12:32 PM EDT	Major Gmail sync is not syncing new emails We've identified the issue and working on a fix. Only customers using Gmail sync are impacted.	about 1 hour

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Helpwise reported issues and comments

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Helpwise components or services current status

Component	Status
Helpwise Web App	OK
Incoming Email Forwarding	OK
Outgoing Email Delivery	OK
Gmail Sync	OK
Microsoft Outlook Sync	OK
Automation & Workflows	OK
Developer APIs & Webhooks	OK
Helpwise Chat	OK
HelpCenter	OK
Search	OK
SMS Inbox	OK
Calling Inbox	OK
Helpwise Inbox	OK

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Helpwise is a shared inbox platform that integrates email, SMS, and calling with automation workflows, developer APIs, and customer support tools.

Monitoring Helpwise since November 2023

Tracking 13 Helpwise services and regions

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5 incidents in 2025

Frequently Asked Questions

Is Helpwise down today?

Helpwise isn't down. You can check Helpwise status and incident details on the top of the page. IsDown continuously monitors Helpwise official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current Helpwise status?

Helpwise is currently operational. You can check Helpwise status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a Helpwise outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is Helpwise down today or just slow?

Currently there's no report of Helpwise being slow. Check on the top of the page if there are any reported problems by other users.

How are Helpwise outages detected?

IsDown monitors the Helpwise official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is Helpwise having an outage right now?

Helpwise last outage was on June 12, 2025 with the title "Issues with Gmail Inboxes"

How to check if Helpwise is down?

Subscribe (if possible) to updates on the official status page.
Create an account in IsDown. Start monitoring Helpwise and get alerts in real-time when Helpwise has outages.

Why use IsDown to monitor Helpwise instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Helpwise and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring Helpwise?

IsDown and DownDetector help users determine if Helpwise is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about Helpwise's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.