Is Helpwise Down? What is the current status?

Helpwise status is operational
Updated from Helpwise official status page
Helpwise not working for you?

Helpwise issues reported in the last 24 hours

Latest comments about Helpwise problems

No comments yet

Latest Helpwise status updates

Search is extremely slow

Minor Resolved

June 10, 2024 · lasted 43 minutes

We are currently investigating this issue.

Our email provider Mailgun's having issues

Major Resolved

May 31, 2024 · lasted about 1 hour

We're currently monitoring an issue with our Email provider Mailgun - https://status.mailgun.com/incidents/30w5l1zqcw5r Incoming Email forwarding, Outgoing delivery (when using Helpwise in outgoin...

Sign up and check all outage history

Helpwise outages in the last 30 days

Number of Incidents

0 issues

Last incident

32 days ago

Never miss a vendor outage again

Monitor all your critical services' status pages from one centralized dashboard. Instant alerts the moment an outage is detected. Receive vendor outages in Slack, PagerDuty, Datadog, and more.

Try IsDown for Free

Stay informed about Helpwise status changes

IsDown offers an easy way to monitor Helpwise with maximum flexibility

Major Outages Notifications

IsDown monitors Helpwise for major outages. A major outage is when Helpwise experiences a critical issue that severely affects one or more services/regions. When Helpwise marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors Helpwise status page for minor outages. A minor outage is when Helpwise experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in Helpwise status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Maintenance Feed

Helpwise publishes scheduled maintenance events on their status page. IsDown collects all the information for each event and creates a feed that people can follow to ensure they are not surprised by unexpected downtime or problems. We also send the feed in our weekly report, alerting the next maintenances that will take place.

Component Filtering

IsDown monitors Helpwise and all their 13 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Indicators

Helpwise and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.

Frequently Asked Questions

Is Helpwise down today?

Helpwise is currently operational. In the last 24 hours, there were 0 outages reported. IsDown continuously monitors the Helpwise status page, looking for the latest outages and issues affecting customers. Check all recent outages in the section 'Latest Helpwise outages, issues and problems' at the top of the page.

When was the last Helpwise outage?

Helpwise last outage was on June 10, 2024 with the title "Search is extremely slow"

Helpwise not working for you? How do I know if Helpwise is down?
  • Check on the top of the page if there are any reported problems by other users.
  • Find their support at their official website.
  • Find their support contact at their official status page.
How can I check Helpwise status and outages?
Why use IsDown to monitor Helpwise instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor Helpwise and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled. Check more details in here.

How IsDown compares to DownDetector?

IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

Get Helpwise outage notifications where you need them the most

The data and notifications you need, in the tools you already use.

Latest Articles from our Blog

See all the blog articles

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime