Outage in Helpwise

Forwarding addresses ending with mail.helpwisemail.com are not working

Resolved Major
October 16, 2024 - Started about 1 year ago - Lasted about 19 hours
Official incident page

Incident Report

We're identified an issue with our underlying provider due to which forwarding to addresses @mail.helpwisemail.com are not working. Forwarding addresses ending with @mail1.helpwisemail.com, @mail2.helpwisemail.com and @mail3.helpwisemail.com are working fine. Workaround: Please change @mail.helpwisemail.com to @mail1.helpwisemail.com. Reach out to help@helpwise.io or chat support if you need more help getting it to work.
Components affected
Helpwise Incoming Email Forwarding

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 10/16/2024 10:13PM

We have fixed this with our email provider. @mail.helpwisemail.com should now be fully operational. If you are still facing any issues please reach out to us at help@helpwise.io or chat support

IDENTIFIED about 1 year ago - at 10/16/2024 03:35AM

We're identified an issue with our underlying provider due to which forwarding to addresses @mail.helpwisemail.com are not working. Forwarding addresses ending with @mail1.helpwisemail.com, @mail2.helpwisemail.com and @mail3.helpwisemail.com are working fine.

Workaround:
Please change @mail.helpwisemail.com to @mail1.helpwisemail.com. Reach out to help@helpwise.io or chat support if you need more help getting it to work.

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