Outage in Helpwise
Not able to send emails with individual attachment size > 3 mb with Microsoft Outlook account connected for Outgoing.
Resolved MinorIncident Report
We've identified an issue where our system is unable to send attachment size > 3 mb with Microsoft Outlook account connected for Outgoing as Microsoft API is giving error.
We're working towards a solution to this.
In the meanwhile as a workaround for customers who have connected Outlook accounts with Helpwise. We would recommend to restrict attachment sizes to less than 3MB as a workaround.
Components affected
Helpwise Microsoft Outlook SyncTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 04/23/2025 06:41AM
Looks like Microsoft has now fixed this. We're now not noticing this issue. We're continuing to monitor it.
IDENTIFIED
about 1 year ago - at 04/17/2025 06:48PM
We've identified an issue where our system is unable to send attachment size > 3 mb with Microsoft Outlook account connected for Outgoing as Microsoft API is giving error.
We're working towards a solution to this.
In the meanwhile as a workaround for customers who have connected Outlook accounts with Helpwise. We would recommend to restrict attachment sizes to less than 3MB as a workaround.
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