Outage in Helpwise

Not able to send emails with individual attachment size > 3 mb with Microsoft Outlook account connected for Outgoing.

Resolved Minor
April 17, 2025 - Started about 2 months ago - Lasted 6 days
Official incident page

Need to monitor Helpwise outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Helpwise, and never miss an outage again.
Start Free Trial

Outage Details

We've identified an issue where our system is unable to send attachment size > 3 mb with Microsoft Outlook account connected for Outgoing as Microsoft API is giving error. We're working towards a solution to this. In the meanwhile as a workaround for customers who have connected Outlook accounts with Helpwise. We would recommend to restrict attachment sizes to less than 3MB as a workaround.
Components affected
Helpwise Microsoft Outlook Sync
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/23/2025 06:41AM

Looks like Microsoft has now fixed this. We're now not noticing this issue. We're continuing to monitor it.

IDENTIFIED about 2 months ago - at 04/17/2025 06:48PM

We've identified an issue where our system is unable to send attachment size > 3 mb with Microsoft Outlook account connected for Outgoing as Microsoft API is giving error.

We're working towards a solution to this.

In the meanwhile as a workaround for customers who have connected Outlook accounts with Helpwise. We would recommend to restrict attachment sizes to less than 3MB as a workaround.

Latest Helpwise outages

Forwarding addresses ending with mail3.helpwisemail.com are not working - 3 months ago
Webap, inbox and outlook sync functionalities and performance is degraded. - 3 months ago
Helpcenter sites are not accessible - 3 months ago
Microsoft 365 errors and delay - 6 months ago
Desktop notifications not being triggered - 7 months ago

All Third-Party Status Pages in One Dashboard

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4200 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook