Outage in Helpwise

Forwarding addresses ending with mail3.helpwisemail.com are not working

Resolved Major
March 13, 2025 - Started 7 months ago - Lasted about 4 hours
Official incident page

Incident Report

We're identified an issue with our underlying provider due to which forwarding to addresses @mail3.helpwisemail.com are not working. Forwarding addresses ending with @mail.helpwisemail.com, @mail1.helpwisemail.com and @mail2.helpwisemail.com are working fine. Workaround: Please change @mail3.helpwisemail.com to @mail1.helpwisemail.com. Reach out to help@helpwise.io if you need more help getting it to work.
Components affected
Helpwise Incoming Email Forwarding

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Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 03/13/2025 06:33PM

This incident has been resolved.

IDENTIFIED 7 months ago - at 03/13/2025 02:44PM

We are continuing to work with our email provider to fix this issue.

IDENTIFIED 7 months ago - at 03/13/2025 02:42PM

We're identified an issue with our underlying provider due to which forwarding to addresses @mail3.helpwisemail.com are not working. Forwarding addresses ending with @mail.helpwisemail.com, @mail1.helpwisemail.com and @mail2.helpwisemail.com are working fine.

Workaround:
Please change @mail3.helpwisemail.com to @mail1.helpwisemail.com. Reach out to help@helpwise.io if you need more help getting it to work.

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