Outage in Helpwise
Forwarding addresses ending with mail3.helpwisemail.com are not working
Resolved Major
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Outage Details
Components affected
Helpwise Incoming Email ForwardingLatest Updates ( sorted recent to last )
This incident has been resolved.
We are continuing to work with our email provider to fix this issue.
We're identified an issue with our underlying provider due to which forwarding to addresses @mail3.helpwisemail.com are not working. Forwarding addresses ending with @mail.helpwisemail.com, @mail1.helpwisemail.com and @mail2.helpwisemail.com are working fine.
Workaround:
Please change @mail3.helpwisemail.com to @mail1.helpwisemail.com. Reach out to help@helpwise.io if you need more help getting it to work.
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