Outage in Helpwise

Microsoft 365 errors and delay

Resolved Minor

November 25, 2024 - Started over 1 year ago - Lasted about 16 hours
Official incident page

Incident Report

Customers using MS365 sync would be seeing high error rates and delay in email sync Live updates on X - https://x.com/MSFT365Status?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor Microsoft is still investigating the issue - https://portal.office.com/Adminportal/Home#/servicehealth/:/alerts/MO941162 (You need to be an O365 admin to be able to access it)

Components affected

Helpwise Outgoing Email Delivery Helpwise Microsoft Outlook Sync

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 11/26/2024 04:31AM

This incident has been resolved.

MONITORING over 1 year ago - at 11/25/2024 04:10PM

We're continuing to monitor our systems. Microsoft's still working on fixing this issue.

MONITORING over 1 year ago - at 11/25/2024 12:23PM

Customers using MS365 sync would be seeing high error rates and delay in email sync

Live updates on X - https://x.com/MSFT365Status?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor

Microsoft is still investigating the issue - https://portal.office.com/Adminportal/Home#/servicehealth/:/alerts/MO941162 (You need to be an O365 admin to be able to access it)

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