Outage in Helpwise

Microsoft 365 errors and delay

Resolved Minor
November 25, 2024 - Started 27 days ago - Lasted about 16 hours
Official incident page

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Outage Details

Customers using MS365 sync would be seeing high error rates and delay in email sync Live updates on X - https://x.com/MSFT365Status?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor Microsoft is still investigating the issue - https://portal.office.com/Adminportal/Home#/servicehealth/:/alerts/MO941162 (You need to be an O365 admin to be able to access it)
Components affected
Helpwise Outgoing Email Delivery Helpwise Microsoft Outlook Sync
Latest Updates ( sorted recent to last )
RESOLVED 26 days ago - at 11/26/2024 04:31AM

This incident has been resolved.

MONITORING 26 days ago - at 11/25/2024 04:10PM

We're continuing to monitor our systems. Microsoft's still working on fixing this issue.

MONITORING 27 days ago - at 11/25/2024 12:23PM

Customers using MS365 sync would be seeing high error rates and delay in email sync

Live updates on X - https://x.com/MSFT365Status?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor

Microsoft is still investigating the issue - https://portal.office.com/Adminportal/Home#/servicehealth/:/alerts/MO941162 (You need to be an O365 admin to be able to access it)

Latest Helpwise outages

Desktop notifications not being triggered - about 2 months ago
Forwarding addresses ending with mail.helpwisemail.com are not working - 2 months ago
Delayed processing of emails and higher error rate when sending emails - 3 months ago
Gmail sync is not syncing new emails - 3 months ago
Search is extremely slow - 6 months ago

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