Outage in Hevo

Experiencing DownGraded Performance for US Cluster

Resolved Minor
July 22, 2025 - Started 12 days ago - Lasted about 2 hours
Official incident page

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Outage Details

We are currently experiencing degraded performance for US Cluster. Our engineering team is actively looking into the issue and working to restore full performance as quickly as possible. Users may experience buffering when attempting to access the platform.
Components affected
Hevo UI Console Hevo Public API Hevo Data Pipelines
Latest Updates ( sorted recent to last )
RESOLVED 12 days ago - at 07/22/2025 12:32PM

All impacted nodes in the US cluster are now functioning as expected. This incident will be marked as Resolved.

INVESTIGATING 12 days ago - at 07/22/2025 11:00AM

We have moved the US cluster to read-only mode. Data ingestion is impacted at the moment. Data already ingested would continue to be loaded into destinations. Our engineering team is actively looking into the issue and working to restore full performance as quickly as possible.

INVESTIGATING 12 days ago - at 07/22/2025 10:22AM

We are currently experiencing degraded performance for US Cluster. Our engineering team is actively looking into the issue and working to restore full performance as quickly as possible. Users may experience buffering when attempting to access the platform.

Latest Hevo outages

Ingestion Failure in MongoDB pipelines - 13 days ago
Delayed loading of pipeline and billing metrics in US, US2, and USGCP Regions - 16 days ago
User Login Functionality Impacted - about 1 month ago
Latency in loading the data - USGCP environment - about 1 month ago
Databricks Destination Loading Issues - about 2 months ago

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