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Outage in Hevo

Experiencing DownGraded Performance for US Cluster

Resolved Minor
July 22, 2025 - Started 8 months ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing degraded performance for US Cluster. Our engineering team is actively looking into the issue and working to restore full performance as quickly as possible. Users may experience buffering when attempting to access the platform.
Components affected
Hevo UI Console Hevo Public API Hevo Data Pipelines

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Latest Updates ( sorted recent to last )
RESOLVED 8 months ago - at 07/22/2025 12:32PM

All impacted nodes in the US cluster are now functioning as expected. This incident will be marked as Resolved.

INVESTIGATING 8 months ago - at 07/22/2025 11:00AM

We have moved the US cluster to read-only mode. Data ingestion is impacted at the moment. Data already ingested would continue to be loaded into destinations. Our engineering team is actively looking into the issue and working to restore full performance as quickly as possible.

INVESTIGATING 8 months ago - at 07/22/2025 10:22AM

We are currently experiencing degraded performance for US Cluster. Our engineering team is actively looking into the issue and working to restore full performance as quickly as possible. Users may experience buffering when attempting to access the platform.

Latest Hevo outages

Degraded Performance in the US Region - 28 days ago
Degraded Job Monitoring Performance in the US Region - about 2 months ago
Degraded performance in US2 [AWS, Oregon (us-west-2)] cluster - about 2 months ago
Stripe Source - Issue Ingesting Charge/Refund Objects Data - 2 months ago
Snowflake destination failure for EU and US region - 2 months ago

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