Outage in Higher Logic

Higher Logic Thrive Marketing Enterprise (Real Magnet) campaign deployment/email issue

Resolved Major
May 28, 2024 - Started 7 months ago - Lasted about 4 hours
Official incident page

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Outage Details

A subset of customers are experiencing a delay in campaigns deploying and/or sending scheduled messages. At this time, we recommend you refrain from making changes to your campaign or scheduled messages as it will deploy as soon as things have caught up. Our Engineering team is investigating this issue and we'll provide an update as soon as we can. For updates on the progress of this issue, we will be posting regular updates on our status page at status.higherlogic.com. We sincerely apologize for any inconvenience caused and greatly appreciate your understanding and patience during this time.
Components affected
Higher Logic Marketing Enterprise (Real Magnet)
Latest Updates ( sorted recent to last )
RESOLVED 7 months ago - at 05/28/2024 11:31PM

We thank you for your patience. This issue has been resolved.

INVESTIGATING 7 months ago - at 05/28/2024 08:04PM

A subset of customers are experiencing a delay in campaigns deploying and/or sending scheduled messages. At this time, we recommend you refrain from making changes to your campaign or scheduled messages as it will deploy as soon as things have caught up.

Our Engineering team is investigating this issue and we'll provide an update as soon as we can.

For updates on the progress of this issue, we will be posting regular updates on our status page at status.higherlogic.com.

We sincerely apologize for any inconvenience caused and greatly appreciate your understanding and patience during this time.

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HLT Marketing Professional (Informz) slow or unresponsive - 4 months ago

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