Outage in Higher Logic

Thrive Marketing Enterprise (Real Magnet) partial sending issue

Resolved Major
July 01, 2025 - Started 4 months ago - Lasted about 3 hours
Official incident page

Incident Report

Our team is aware of the current issue and are investigating it. Send to individual messages are currently not processing. Group sends are processing but may be slow and you may not see metrics right away. If you need to test a message urgently, as a temporary workaround, please create a test group and add yourself to the group. You can send the message to that group.
Components affected
Higher Logic Marketing Enterprise (Real Magnet)

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 07/01/2025 06:32PM

This incident has been resolved.

MONITORING 4 months ago - at 07/01/2025 05:59PM

A fix has been implemented and we are monitoring the results. Previously sent emails should be received.

INVESTIGATING 4 months ago - at 07/01/2025 03:28PM

Our team is aware of the current issue and are investigating it. Send to individual messages are currently not processing. Group sends are processing but may be slow and you may not see metrics right away. If you need to test a message urgently, as a temporary workaround, please create a test group and add yourself to the group. You can send the message to that group.

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