Outage in Higher Logic
Thrive Marketing Enterprise (Real Magnet) partial sending issue
Resolved Major
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Outage Details
Our team is aware of the current issue and are investigating it. Send to individual messages are currently not processing. Group sends are processing but may be slow and you may not see metrics right away. If you need to test a message urgently, as a temporary workaround, please create a test group and add yourself to the group. You can send the message to that group.
Components affected
Higher Logic Marketing Enterprise (Real Magnet)Latest Updates ( sorted recent to last )
RESOLVED
26 days ago - at 07/01/2025 06:32PM
This incident has been resolved.
MONITORING
26 days ago - at 07/01/2025 05:59PM
A fix has been implemented and we are monitoring the results. Previously sent emails should be received.
INVESTIGATING
26 days ago - at 07/01/2025 03:28PM
Our team is aware of the current issue and are investigating it. Send to individual messages are currently not processing. Group sends are processing but may be slow and you may not see metrics right away. If you need to test a message urgently, as a temporary workaround, please create a test group and add yourself to the group. You can send the message to that group.
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