Outage in Highspot

Degraded performance in the AMERICAS1 & AMERICAS2 Data Centers

Resolved Minor
January 24, 2025 - Started 9 months ago - Lasted about 4 hours
Official incident page

Incident Report

We are currently investigating reports of degraded performance in the AMERICAS1 & AMERICA2 Data Centers, including slow load times & server errors. We are actively investigating this issue and will provide another update at 12PM PT.
Components affected
Highspot CRM Integration Highspot CRM Integration Highspot Learning Highspot Content Highspot Content Highspot Learning Highspot Engagement Highspot Engagement Highspot Administration & Authentication Highspot Administration & Authentication Highspot Analytics Highspot Analytics Highspot Pitches Highspot Pitches Highspot Search Highspot Search Highspot Support Center Highspot Support Center

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Latest Updates ( sorted recent to last )
RESOLVED 9 months ago - at 01/24/2025 10:39PM

The Engineering Team has deployed a fix for the performance issues in the AMERICAS1 & AMERICAS2 Data Centers. Performance in the AMERICAS1 & AMERICAS2 Data Centers is back to normal.

INVESTIGATING 9 months ago - at 01/24/2025 08:37PM

We continue to investigate the reports of degraded performance in the AMERICAS1 & AMERICAS2 Data Centers. The Engineering Team is actively working on a fix at the moment. We will provide another update at 3PM PT.

INVESTIGATING 9 months ago - at 01/24/2025 07:35PM

We are continuing to investigate the performance degradation issues occurring in the AMERICAS1 & AMERICA2 Data Centers. We will provide another update at 1PM PT.

INVESTIGATING 9 months ago - at 01/24/2025 06:49PM

We are currently investigating reports of degraded performance in the AMERICAS1 & AMERICA2 Data Centers, including slow load times & server errors. We are actively investigating this issue and will provide another update at 12PM PT.

Latest Highspot outages

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Item Processing Issue in all Data Centers - 5 months ago
Item Processing Issue affecting AMERICAS1 Data Center - 7 months ago
Degraded Search Performance in Highspot - 7 months ago
Degraded performance in the Engagement Center - 8 months ago

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