Outage in Hightouch

Degraded Sync Performance

Resolved Minor
February 02, 2023 - Started over 2 years ago - Lasted about 3 hours
Official incident page

Incident Report

We have observed issues of syncs finishing more slowly in US. Syncs in Europe are not affected.
Components affected
Hightouch Data Plane

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Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 02/03/2023 12:17AM

This incident has been resolved. All queued syncs should be run normally.

INVESTIGATING over 2 years ago - at 02/02/2023 11:18PM

Our investigation is still ongoing at this time and no additional news to share just yet, but we’re focused on getting things back to normal as quickly as we can. Thank you for your patience.

INVESTIGATING over 2 years ago - at 02/02/2023 10:02PM

As part of investigating issues with syncs progressing slowly, we have taken all syncs offline temporarily.

INVESTIGATING over 2 years ago - at 02/02/2023 09:04PM

We have observed issues of syncs finishing more slowly in US. Syncs in Europe are not affected.

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